Frequently Asked Questions

We offer free shipping within the EU and Norway. All fees and VAT are included. For in-stock products delivery usually takes between 3-7 business days. For made to order product delivery takes between 2-4 weeks. Once your order is confirmed you will receive an e-mail from us with estimated shippping date. We will send you an email with tracking information once your order is on its way to you. Our products are shipped from Poland using DHL Express Economy.

We deliver to EU countries and Norway. Delivery is free of charge, VAT and fees included! Please note that if your country is not listed, the "Add to cart" button will not be visible. If you are in one of the listed countries and encounter any issues, try changing your network connection as it is based on your IP address.

List of countries below:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

If your country is not listed, please locate your nearest Varier Retailer here.

Our product lines include made-to-order and in-stock items. In-stock products typically ship within 48 business hours. Made-to-order products, crafted to your specifications, have a production time of 1-4 weeks depending on availability. Please note that made-to-order products are not eligible for returns as they are tailor-made in accordance to your wishes.

Your order confirmation email can serve as an invoice. However, if you require a more detailed invoice with business details such as VAT number, simply reply to the order confirmation email with your specifications. We'll promptly provide you with an updated invoice in PDF format.

You can easily access assembly instructions for your new product on the product page, or follow this link to access video assembly instructions for all products. Note not to tighten the screws too much on wooden chairs until they are assembled.

If you have any issues assembling your product, do not hesitate to reach out to customerservice@varierfurniture.com and we’ll be happy to help you!

In-stock products can be returned within 14 days. Please ensure the product is returned in its original packaging, including all documents. The cost of return is to be covered by the customer. Return shipments are sent to our address in Poland. If you wish to make a return please contact us at customerservice@varierfurniture.com and we will help you arrange the return.

Please note that made-to-order products are not eligible for returns as they are made specifically for you.

Refunds will be processed upon confirmation of receipt in our warehouse. We handle refunds as promptly as we can, you can expect the reimbursement within 7 business days after confirmation.

Varier product warranties are in accordance with national consumer laws. Furthermore, Varier offers an extended 10-year warranty on wooden and polypropylene parts for products that are registered online. Register your product here. The extended guarantee is valid for flaws and defects in the manufacturing or workmanship of the product. Normal wear and tear on fabric and components are not covered.

If you have a claim, please do not hesitate to contact us at customerservice@varierfurniture.com. We are here to help!

For easy handling, we will need the following:

  • Detailed description of the problem
  • Close-up and distant pictures showing the issue
  • Video if needed

Please note: Transport damages must be reported to the courier upon delivery and to us within 48 hours. Missing or incorrect parts should be reported within 2 weeks of receiving the product.

Unfortunately, there are fake websites that claim to represent Varier Furniture, using our name and images to mislead customers, often with unrealistically low prices. To ensure you’re purchasing an original Varier chair, please refer to the Find Retailer section on our website or directly through varierfurniture.com.

If you come across an offer and are unsure whether it’s from a verified reseller, please don’t hesitate to contact us directly at info@varierfurniture.com. We’ll be happy to verify it for you and assist with any questions you may have!

Manufacturer:
Varier Furniture AS
Karenslyst Allé 10, 0278 Oslo, Norway
info@varierfurniture.com | +47 70 24 43 50

Responsible Person:
Varier Furniture GmbH
Ziegelstraße 20-24, 71063 Sindelfingen, Germany
info@varierfurniture.com | +49 (0)7031 817 64 0

See our product safety guidelines by following the link below.

Safety Guidelines